communication Archives - Her Business Directory™

Introverts vs. Extroverts: finding the ideal workspace

Ebuyer has teamed up with Myers-Brigg Personality Type Indicator (MBTI) Practitioner Shauna Skinner² to consult on the best office set-up for each personality type

The biggest differences can be seen between introverts and extroverts

With searches for ‘working from home remotely’ increased by +231%1 over the past year, it is clear that the ability to work from home is a massive plus for most people. But how do different employees prefer to work and in what environment would an introvert vs. an extrovert thrive? To find out, Ebuyer has teamed up with Meyers-Briggs practitioner Shauna Skinner2 to take a look at what kind of workspace works best for different personalities and what elements a home office or a traditional office should include so that workers can feel at ease.

Extroverts

Overall, extroverts are, compared to introverts, more outgoing and need to be able to connect with people to be stimulated. An office…

Communicating More Effectively

Learning to communicate effectively means that you first must first learn how to be assertive. The other options of communicating are passiveness or aggressiveness – both of which tend to alienate those you’re trying to communicate with.

When you learn to communicate effectively by flexing your assertive muscles, you’ll experience a boost of self-esteem and a personal confidence which will help you succeed in all areas of your life.

You’ll learn to be less resentful or feel inadequate or guilty about your decisions and will experience more freedom in your life. But, most of all – the way you communicate will improve your relationships, both at work and at home.

Assertiveness means that you’re able to express your thoughts and feelings without anger and in an appropriate and honest way. You’ll be standing up for your rights as a thinking and valuable individual and others won’t be confused about your beliefs and opinions.

Some techniqu…

Keep Covid stress out of your customer communication

12 steps executives can take to hold toxicity at bay and put good karma into the universe

TL;DR: Pandemic stress-related toxic communication can creep into your customer communication. Don’t let it! Set the example, nip toxicity in the bud, protect your team from incoming, build in rest, celebrate the good stuff, and codify that positive voice in your company styleguide.

As we think about healthy communication at work, we’re reminded of the saga of Away. The direct-to-consumer luggage company experienced such massive growth that it couldn’t keep up with demand. As customer requests piled up despite the customer service team’s 16-hour workdays and canceled vacations, executives blamed the team for not keeping up. They reportedly became so toxic that the team virtually imploded, service quality plummeted, and the story unfolded in an unflattering media exposé.

This moment finds us with a different kind of anxiety. Pandemic-related stress is at an…

Words are Powerful – Use them to Your Advantage

Being able to use your words effectively is one of the most powerful skills you could learn. Through harnessing the power of words, you can build a solid following of users, create content that moves people and sell products that people will want to buy. => The Power of Words through Content Your content isn't just what you say; it's how you say it. It's how well you can build a connection with your readers, how well you can relate with them emotionally, and how well you can create passion. If you have a message but don't know how to convey it with conviction, personality, emotion and credibility, chances are it won't be heard. The keyboard, mouse and graphic user interface were first invented by Xerox researchers. They thought they had the best invention in the world, but just couldn't convince anyone that what they invented mattered. Then Apple came along and shared the discovery with the world. A master of marketing, Steve Jobs used these three new inventio…